A Real Estate Agent may participate in the Program by submitting, through the referral form on the Neat Suites website, the name and contact information (email address, telephone number, and/or mailing address) of a property owner (each, a “Referee,” as defined below).

If a Referee signs an agreement with Neat Suites for full-service short-term rental management of the Referee’s property (the “Referred Property”) within twelve (12) months after the Real Estate Agent submits the Referee’s name and contact information to Neat Suites, and all other terms and conditions of the Program are fulfilled, Neat Suites will initiate payment of the referral fee to the referring Real Estate Agent approximately thirty (30) days after the date the home becomes live and is available to receive bookings. Please allow four to six (4–6) weeks for payment to be delivered. Neat Suites reserves the right not to provide referral compensation if a Referee terminates their agreement with Neat Suites within thirty (30) days of the Referred Property becoming available to receive bookings.

Only Referred Properties located within the Neat Suites service area — Greater Cincinnati, Northern Kentucky, and surrounding communities served by Neat Suites — are eligible for the Program. Neat Suites will confirm, upon request, whether a specific property falls within its current service area. Multi-unit referrals (such as condominium complexes, resorts, or developments comprising ten (10) or more units) are excluded from the standard Program and are addressed in Section 12 below.

For full-service short-term rental management referrals made by Real Estate Agents, the referral fee is a flat $500 per bedroom of the Referred Property. For example:

Neat Suites defines a bedroom as an enclosed room with a closet and a door (no lofts) that allows guests to occupy (sleep in) the room. The room must be available for guests to use during their stay and must not be locked off. Referral fees will be calculated based on the bedroom count at the time the Referred Property first goes live and becomes available to receive bookings, and are not based on future renovations or subsequent changes to the property.

Participation in the Program is limited to real estate licensees in good standing who hold an active real estate license in a jurisdiction in the United States (each, a “Real Estate Agent”). Any referral submission shall be considered an affirmative declaration by the Real Estate Agent of their eligibility to receive referral compensation under all applicable laws, including applicable state real estate licensing laws.

Any earned referral compensation will be paid to the Real Estate Agent’s broker or firm, unless direct payment to the Real Estate Agent is otherwise permitted by law. Neat Suites may compensate a licensed agent for referrals of properties located in a state where the agent is not licensed, provided the referral payment is made through the agent’s real estate brokerage or firm and such payment is permitted by applicable law.

A “Referee” is a referred person who (1) owns a property that is used as, or would be appropriate for use as, a short-term or vacation rental, and (2) is not, at the time of the referral submission, already under contract with Neat Suites (or with a predecessor in interest of, or assignor of a contract to, Neat Suites) for short-term rental management services and is not already engaged in discussions with Neat Suites about full-service management.

Referrals for a property for which a Referee signs (1) a maintenance-only agreement, (2) an existing-reservations or transition agreement in connection with purchasing a property already managed by Neat Suites, or (3) any other agreement that is not for Neat Suites full-service short-term rental management, are not eligible for referral compensation under the Program.

Neat Suites may disclose to the Referee the identity of the Real Estate Agent who submitted the referral.

If a referral is for a home previously managed by Neat Suites, and the same homeowner returns and signs a new full-service management agreement (a “Winback”), the referring Real Estate Agent is eligible to receive compensation, except where the referring agent previously received referral compensation for the same property, in which case the referral is ineligible.

Properties that are under the management of Neat Suites at the time of referral, but that are or have been sold to new owners (a “change of ownership”), are eligible for referral compensation when the new owner signs a full-service management agreement.

If a Referred Property has more than one owner, only one owner will be treated as a Referee for purposes of the Program. After an initial referral of a Referee, the Real Estate Agent may be eligible to earn additional referral compensation for each additional separate property owned by the Referee (excluding multi-unit properties) if the Referee chooses Neat Suites to manage such additional property. These additional referrals may occur all at once or over the twelve-month eligibility period.

Multiple referring parties. Neat Suites will provide compensation to only one referring party per referral. If multiple referrers exist, eligibility for the referral fee will be determined by Neat Suites based on the timestamps of communications and referral submissions, as well as feedback received from the Referee.

Master and sub-units. Neat Suites will pay a referral fee for each individual unit that is separately bookable, but will not pay a referral fee for a “master” unit composed of two or more units that can also be rented individually.

Lock-off units. If the Referred Property features a lock-off unit that is only bookable when the main unit is reserved, Neat Suites will not count the lock-off as a separate referral. The referring agent will be compensated based on the total number of bedrooms in the entire property.

A Multi-Unit Business Development (“MUBD”) deal is a large, multi-unit short-term rental opportunity, such as a multi-unit condominium complex, resort, or development comprising ten (10) or more units, typically subject to a master service agreement or delegation agreement in addition to individual owner agreements. Any MUBD referral must be made to and identified by Neat Suites during the discovery/evaluation phase to qualify for compensation after the deal is completed and units are available for booking. Unless otherwise agreed in writing between Neat Suites and the referring party, MUBD referrals follow the same per-bedroom compensation structure but are capped at $10,000 per MUBD deal, regardless of the number of units referred.

To receive referral compensation, the payee (the Real Estate Agent’s broker or firm, or the agent where direct payment is permitted by law) must complete a W-9 and payment authorization form, as well as any other documentation reasonably required by Neat Suites. If payment by check is preferred, a mailing address should be included on the W-9. For payment by direct deposit, a voided check or bank letter confirming the routing and account numbers is required.

The Real Estate Agent (and/or the receiving brokerage or firm) is responsible for any tax consequences arising from the receipt of referral compensation.

Neat Suites reserves the right not to pay a referral fee when the Real Estate Agent fails to submit the referral through the referral form on the Neat Suites website before the Referee begins discussions with Neat Suites. In the event no submission is on record, Neat Suites will determine eligibility by reviewing internal documentation such as notes, emails, and phone records, as well as feedback received from the Referee.

If the referring party does not contact Neat Suites within one (1) year of the Referred Property being listed and bookable, Neat Suites reserves the right to withhold the referral payment unless records indicate that an error was made by Neat Suites.

Neat Suites employees and contractors are not eligible to participate in the Program.

A Real Estate Agent is not eligible for referral compensation for referring themselves to Neat Suites, including any legal entity in which the agent holds an ownership interest.

Neat Suites may withhold or refuse to pay a referral fee if it believes, in its sole discretion, that a Real Estate Agent is acting in bad faith or contrary to the intent of the Program. Examples include submitting names of owners with whom the referring agent has no relationship or connection, or submitting referrals for properties owned or co-owned by a family member or business partner of the agent.

If any provision of these terms and conditions is held to be invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected.

Neat Suites may make changes to these terms and conditions, or suspend or terminate the Program, at any time without prior notice; provided, however, that to the extent permitted by law, Neat Suites will honor any referral that has met all eligibility criteria for referral compensation as of the date the change, suspension, or termination takes effect. Continued participation in the Program following any modification constitutes consent to such modification.

As used in these terms and conditions, “Neat Suites” includes Neat Suites, LLC and any subsidiary or affiliate of Neat Suites, LLC.